Payment Policy

 

Payment Policy

Effective Date: January 1, 2025

Thank you for choosing Javapreanger.com (managed by CV NUL FOOD AND CRAFT / NUL DIGITAL LLC). This Payment Policy outlines how payments are processed, your responsibilities, and specific terms for wholesale or trial orders.

1. Accepted Payment Methods

We offer secure and flexible payment options suitable for both retail and export transactions:

  • Stripe: For credit cards, debit cards, and digital wallets.

  • Bank Transfer (T/T): Direct international wire transfer to our corporate bank account (recommended for wholesale/bulk orders).

2. Payment Terms for Trial Orders & Wholesale

For Trial Orders with a Minimum Order Quantity (MOQ) of 600 kg (approx. 1 Pallet), buyers may choose one of the following payment structures:

  • Option A (100% Advance):

    Full payment (100%) made in advance via Stripe or Bank Transfer upon Invoice issuance.

  • Option B (Split Payment):

    • 50% Down Payment (Deposit): Required to secure the stock and begin processing/packing.

    • 50% Balance Payment: Must be settled before stuffing (prior to the goods being loaded into the container or logistics fleet).

    • Note: Documents for shipping will be released only after the full balance is received.

3. Accepted Currencies

We accept payments in major currencies supported by our banking partners and Stripe, including but not limited to:

  • Indonesian Rupiah (IDR)

  • United States Dollar (USD)

  • Canadian Dollar (CAD)

  • Euro (EUR)

  • Japanese Yen (JPY)

Note: The currency charged may depend on your location and the selected payment gateway.

4. Payment Processing & Clearance

  • Stripe: Payments are generally confirmed instantly, though settlement to our account may take 3–5 business days.

  • Bank Transfer: International transfers may take 2–5 business days to clear.

  • Order Fulfillment: For “Option B” split payments, the final “Stuffing” process will only be scheduled once the remaining 50% balance has effectively cleared in our account.

5. Payment Security

We do not store any credit card or sensitive payment data on our servers.

  • Stripe Transactions: Handled by Stripe, a PCI DSS-compliant platform ensuring industry-standard security.

  • Bank Transfers: Processed through secure international banking networks.

6. Refunds and Cancellations

  • Retail Orders: Subject to our standard Refund Policy.

  • Wholesale/Trial Orders (MOQ ≥ 600kg):

    • If a buyer cancels after the 50% Down Payment has been paid and processing has begun, the deposit may be non-refundable to cover operational costs (grading, sorting, and packaging materials).

    • Exceptions apply only if the product does not meet the agreed Quality Standards (SCAA Grade) upon pre-shipment inspection.

7. Failed or Declined Transactions

In case of a declined transaction:

  • No charges will be made.

  • You will be notified immediately.

  • Please contact your bank or try an alternative payment method.

8. Invoices and Receipts

An official Proforma Invoice or Commercial Invoice will be issued for all Trial and Wholesale orders. Automated receipts are provided for Stripe transactions.

9. Contact Information

If you have questions regarding payment terms, bank details, or billing, please contact us:

  • Email: info@javapreanger.com

  • Phone/WhatsApp: +62 895-1227-4646

  • Business Address:

    Jl. Saturnus Utara VI No.16, Manjahlega, Kec. Rancasari, Kota Bandung, Jawa Barat 40286, Indonesia