Effective Date: January 1, 2025
At Javapreanger.com, we proudly ship our coffee products to customers around the world. This Shipping Policy outlines how we handle order processing, shipping timelines, and buyer responsibilities.
1. Shipping Partners
We currently ship orders through:
- Pos Indonesia Export
- DHL Express
These trusted partners allow us to deliver both domestically and internationally with tracking and reliable transit times.
2. Order Processing Time
- Orders are processed once payment is cleared, which may take 3–5 business days depending on your payment method and Stripe’s clearing time.
- Once payment is confirmed, we will update your tracking number within 2–3 business days.
3. Shipping Costs
- Shipping rates are the responsibility of the buyer.
- Shipping fees are calculated at checkout based on your delivery address, package weight, and the selected courier.
- We do not offer free shipping unless clearly stated during a promotion or on a specific product listing.
4. Customs, Duties & Import Taxes
- Buyers are responsible for any customs, duties, VAT, or import taxes imposed by the destination country.
- These fees are not included in the purchase or shipping price and may vary based on your country’s import laws.
- Javapreanger.com is not liable for delays or extra charges caused by customs clearance procedures.
5. Delivery Time
Estimated delivery time may vary depending on:
- Your location
- The shipping method selected
- Customs clearance duration in your country
We will provide tracking details so you can monitor your shipment’s progress.
6. Address Accuracy
Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact the shipping carrier directly using the tracking information provided.
- Then notify us so we can assist you as needed.
8. Contact Information
If you have questions about your order’s shipment, please feel free to reach out:
- Email: info@javapreanger.com
- Phone: +62 895-1227-4646
- Address:
Jl. Saturnus Utara VI No.16, Manjahlega, Kec. Rancasari, Kota Bandung,
Jawa Barat 40286, Indonesia